Privacy Policy

What this policy covers

This policy explains what information RoofClearly collects when you use the site and Roof Advisor, why it is collected, who processes it, and the choices you have. It is written to describe how the site actually works today, and it will be updated if that changes.

Roof Advisor information

When you use Roof Advisor, RoofClearly stores a session record containing the answers you give about your roof — such as the signs you see, the roof's age and its repair history — together with timestamps, a log of how you moved through the questions, and, if you arrived from a link on this site, which page you came from.

You do not need an account, and you are not asked for your name or contact details to see your result.

If you choose to ask for help finding a roofing professional, the contact details you submit at that point — such as your name, contact method, ZIP code and any question you type — are stored with your explicit consent, which is recorded with its text and time. That connection feature is currently switched off; if it is not offered to you, no contact information is collected.

Contact form information

If you use the contact form, RoofClearly receives your name, email address, the topic you select and your message, and uses them to respond to you.

Technical and abuse-prevention data

The contact form uses limited technical measures to reduce spam and abuse, including a minimum time-to-submit check and rate limiting based on a hashed identifier rather than a stored IP address. RoofClearly does not run advertising trackers, analytics pixels or third-party marketing cookies on this site.

How information is used

Information is used to operate Roof Advisor and show you your result, to respond to messages you send, to keep the site secure and prevent abuse, and to improve the guidance over time. If you explicitly ask to be connected with a roofing professional, your submitted details are used to make that connection.

Service providers

RoofClearly relies on a small number of service providers to operate: website hosting, a database provider that stores site content and Roof Advisor records in the United States, and an email delivery service for the contact form. These providers process information only to provide their services to RoofClearly.

Sharing and sale of information

RoofClearly does not currently share your information with roofing providers or lead buyers, because the contractor-connection feature is switched off.

If that feature is offered and you explicitly request a connection, the contact and project details you submit would be shared with the selected provider or providers, and RoofClearly may be paid for making the connection. Depending on your state's law, that kind of sharing may be considered a sale or sharing of personal information. This policy will be updated before any such sharing begins, and the consent shown at the point of submission will describe it.

Retention and security

Roof Advisor sessions and reports are kept so your result remains available and the guidance can be improved. Contact messages are kept as long as needed to handle your request. Consent records are kept as long as needed to demonstrate what was agreed.

RoofClearly uses reasonable technical and organizational measures to protect information, but no method of storage or transmission is completely secure, and this policy does not promise otherwise.

Your privacy rights

Depending on where you live — including under Texas law — you may have the right to know what personal information has been collected about you, to access or correct it, to delete it, and to opt out of certain uses such as sale or targeted advertising.

To make a request, email hello@roofclearly.com with enough detail to identify your records. RoofClearly will respond as required by applicable law.

Children

This site is intended for adults making decisions about their homes. It is not directed at children, and RoofClearly does not knowingly collect personal information from children.

Changes to this policy

If this policy changes, the updated version will be posted on this page with a new last-updated date. Material changes will be described plainly.